Experience
Where I've worked.
November 2023 - December 2025
EndeavorIT
Intern
I implemented AI for EndeavorIT, starting with its support ticket system.
Support ticket assistant
- Generated embeddings for all of the company's support tickets and stored them in a vector database
- Added each new ticket to the database as it came in
- Added an internal note to each new ticket with a possible resolution from an LLM, including 5 related tickets found by vector search
Internal AI chat site
I set up a ChatGPT-style website that let employees use the LLM. It connected to services the company uses, such as Atlassian Confluence and Jira, to pull internal documentation.
What I learned
I learned a range of AI software and techniques, including Milvus, vLLM and Ollama, and used MCP servers and RAG.